Unified Inbox
- Combine chat, email & SMS
- Tag and assign conversations
- Real-time status indicators
Smart Automation
- Auto-routing by skill or priority
- No-code triggers and actions
- AI response suggestions
Global Reach
- Multilingual chat widget
- Timezone-based routing
- Follow-the-sun support
Analytics
- Agent performance dashboards
- Response time metrics
- CSAT and conversion tracking
Security & SSO
- Role-based permissions
- SAML / OIDC login
- Encrypted conversation data
Fast Deployment
- Copy-paste installation
- Zero developer setup
- Ready in minutes
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